Dr Roshana Mallawaarachchi

About Me

I am the Founder of Remplox, a Customer Experience (CX) company focused on building high-performance, outcome-driven support systems for modern, fast-growing businesses.

At Remplox, we go beyond traditional support. We help companies improve response speed, enhance resolution quality, increase customer satisfaction and retention, and reduce operational complexity while scaling efficiently.

Our approach combines intelligent automation with human expertise to create seamless, consistent, and high-quality customer experiences across every touchpoint.

We work with ambitious brands to design scalable CX systems that transform customer interactions into measurable business growth and long-term loyalty.

Current Focus

Remplox AI-powered, human-driven CX for fast-growing businesses

Healthcare Cardio-thoracic anaesthesia, intensive care, and patient safety

Leadership Building systems that scale with clarity, empathy, and performance

Impact Supporting education and service innovation in Sri Lanka

Professional Roles

Founder, Remplox

Leading a CX company focused on delivering faster, smarter, and more scalable support through the combination of AI, systems thinking, and human empathy.

Consultant in Cardio-Thoracic Anaesthesia & Intensive Care

Serving at the National Hospital, Kandy, with a primary focus on cardiothoracic anaesthesia, including perioperative management of complex cardiac and thoracic surgical cases, advanced haemodynamic monitoring, and postoperative critical care. Actively involved in enhancing patient safety, optimizing clinical outcomes, and supporting the development of specialised anaesthesia services, with a special interest in pain management.

Founder, Help Education Foundation

Supporting students across Sri Lanka through initiatives designed to widen access to educational opportunity.

What I Value

Precision

Clear thinking, disciplined execution, and high standards in both medicine and business.

Empathy

Human-centred decisions that improve experiences for patients, clients, teams, and communities.

Innovation

Using technology and better systems to solve practical problems and create meaningful progress.

Areas of Interest

Customer Experience AI-Enabled Support Healthcare Leadership Patient Safety Critical Care Process Improvement Education Impact Service Innovation

Personal Approach

“My approach is simple: combining precision, empathy, and innovation to create meaningful impact across healthcare, business, and society.”